How it works:
Step 1
Get an immediate quote for the resale value of your item
Step 2
Send us your item with a prepaid postage label
Step 3
Receive your credit as soon as your item is validated upon receipt
Step 4
Use your credit to shop both new collections and second-hand items
The Benefits
A free trade-in service: We provide you a prepaid postage label.No hidden fees: We offer a buyback value based on the original price and the item's condition. No commission.
Instant credit: No need to wait for your item to be sold. Receive your credit as soon as your item is validated by us.
How do I use my credit?
Once your item is received, you will be credited directly to your account. You may choose to redeem this credit against one or multiple purchases, at any time. Simply turn your credit into a voucher of your choice. To get a voucher, log into your account and go to "My credit".
Trade-in Criteria
Your item must be free from holes, stains or odours.Any moderate signs of wear, visible defects or alterations will not be accepted.
Please ensure your item contains all original labels.
Read our FAQs
How does the online trade-in service work?
- In order to be accepted, your product must be in very good condition.
Please consult our trade-in conditions for more details.
- Select the items you wish to sell back to us, then follow the online steps to create your account and identify the products you wish to trade in.
- Once the trade-in request has been generated, simply print out the transfer note, sign it, and insert it in your parcel.
- You must send us your items by post using the pre-paid label provided. You may package the items carefully in a box of your choice.
- As soon as we receive your parcel, our Quality Experts will check the condition of your items. If the trade-in conditions are met, you will be notified by email within a maximum of 15 days and you will receive your credit on your Temperley Vintage account.
- By navigating to the "My credit" section in your account, you can generate one or more vouchers, valid for 12 months from the date of issue.
- If several of your items have been accepted, you will be credited with an amount corresponding to the value of all the accepted items.
Please consult our trade-in conditions for more details.
- Select the items you wish to sell back to us, then follow the online steps to create your account and identify the products you wish to trade in.
- Once the trade-in request has been generated, simply print out the transfer note, sign it, and insert it in your parcel.
- You must send us your items by post using the pre-paid label provided. You may package the items carefully in a box of your choice.
- As soon as we receive your parcel, our Quality Experts will check the condition of your items. If the trade-in conditions are met, you will be notified by email within a maximum of 15 days and you will receive your credit on your Temperley Vintage account.
- By navigating to the "My credit" section in your account, you can generate one or more vouchers, valid for 12 months from the date of issue.
- If several of your items have been accepted, you will be credited with an amount corresponding to the value of all the accepted items.
How will I receive the money for my trade-ins and do I have to wait until my item is sold to receive my credit?
Once your items have been checked and validated by our quality experts, you will receive your payment in the form of credit, available in your Temperley Vintage account under the "My credit" section.
You will then be able to generate a voucher, which you can redeem via:
- The Temperley Vintage website, on our second-hand collections
- The Temperley London website, on our new collections
No need to wait for your item to be sold.
You will then be able to generate a voucher, which you can redeem via:
- The Temperley Vintage website, on our second-hand collections
- The Temperley London website, on our new collections
No need to wait for your item to be sold.
What are the acceptance criteria and do you return items deemed to be in poor condition?
Your item must be free from holes, stains or odours. Any moderate signs of wear, visible defects or alterations will not be accepted. Please ensure your item contains both the original brand label and inner care label.
Only original Temperley London items may be accepted. This excludes Temperley Bridal, Somerset by Alice Temperley, Alice by Temperley, or any other licencing or collaboration product.
We currently do not accept items from current season, nor items older than Spring Summer 2018.
The acceptable condition ratings are as follows:
- New condition: Never worn, with original tags
- Excellent condition: Virtually new, with no signs of wear or visible flaws
- Very good condition: Worn, but has no imperfections
**We do not accept any items in any other condition**: damaged, altered, with odour, stained, misshapen, with the internal labels cut off, etc.
In accordance with our Terms and Conditions, items that do not meet these criteria will be refused and instead be donated to charities or re/upcycling programmes.
Only original Temperley London items may be accepted. This excludes Temperley Bridal, Somerset by Alice Temperley, Alice by Temperley, or any other licencing or collaboration product.
We currently do not accept items from current season, nor items older than Spring Summer 2018.
The acceptable condition ratings are as follows:
- New condition: Never worn, with original tags
- Excellent condition: Virtually new, with no signs of wear or visible flaws
- Very good condition: Worn, but has no imperfections
**We do not accept any items in any other condition**: damaged, altered, with odour, stained, misshapen, with the internal labels cut off, etc.
In accordance with our Terms and Conditions, items that do not meet these criteria will be refused and instead be donated to charities or re/upcycling programmes.
Are the sent items reconditioned?
Upon receipt of your item(s), our experts will authenticate and review the product condition. If accepted, the item is reconditioned (ironed, spot cleaned, repaired) as neccessary, ready for resale.
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Items authenticated and cleaned by Temperley London
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Return within 14 days
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Free shipping on orders above £300